ace37 Terms and Conditions — Detailed Guidelines

ace37 is an online gaming platform operated for players in Bangladesh. These terms and conditions ("Terms") govern the use of the ace37 website, mobile application and all related services.

By registering with ace37 or using any of its services, you are considered to have read and fully agreed to these Terms. If you do not agree with any part of these Terms, you are requested not to use the ace37 platform.

You must be at least 21 years old to open an account with ace37. The services on this platform are only available to those aged 21 or above. ace37 strictly prohibits participation by minors and reserves the right to verify age.

Each person may open only one ace37 account. Creating more than one account in the same person's name is strictly prohibited. If multiple accounts are detected, ace37 reserves the right to close all such accounts and forfeit any deposited funds.

• You must provide accurate and complete personal information.
• It is your responsibility to keep your account password confidential.
• You may not allow any third party to use your account.
• ace37 may request documents at any time for identity verification.

The minimum deposit amount at ace37 is ৳100. All deposits are processed in Bangladeshi Taka (BDT). ace37 supports the following payment methods:

• bKash — minimum ৳100
• Nagad — minimum ৳100
• Rocket — minimum ৳100
• Upay — minimum ৳100

Deposited funds are reflected in your ace37 account as quickly as possible. If there is a delay due to technical issues, please contact the support team.

The minimum withdrawal amount at ace37 is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. The following conditions apply to withdrawals:

• Identity verification (KYC) may need to be completed before withdrawing.
• Wagering requirements must be met before withdrawing bonus funds.
• You are requested to withdraw using the same method used for your deposit.
• ace37 may place a withdrawal on hold if fraudulent activity is suspected.

ace37 gives new players a 100% bonus on their first deposit, up to ৳10,000. For example, if you deposit ৳5,000 you will receive an additional ৳5,000 as a bonus.

The wagering requirement for the welcome bonus is 25 times. This means you must wager an amount equal to 25 times the bonus before withdrawing. For example, for a ৳5,000 bonus you must place a total of ৳125,000 in wagers.

• Bonus funds cannot be withdrawn until wagering is complete.
• Bonus wagers are not counted on certain games — contact the support team for details.
• Wagering must be completed within a set time limit after the bonus is credited.

ace37 reserves the right to change, suspend or cancel any bonus offer at any time. Attempting to claim bonuses through fraudulent means will result in account closure. Each bonus offer may have its own terms and conditions, which will be stated on the ace37 platform.

ace37 ensures fair play across all games. The games on the platform are operated by recognised software providers and use Random Number Generator (RNG) technology. ace37 offers games from leading providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt.

The following activities are strictly prohibited on the ace37 platform:

• Placing bets automatically using any software or bot.
• Attempting to influence the outcome of any game.
• Colluding with other players to manipulate a game.
• Using multiple accounts to abuse bonuses.
• Exploiting any technical error.

If a technical error causes an incorrect outcome, ace37 reserves the right to void that bet. Any abnormal winnings displayed as a result of a technical error may be cancelled by ace37. In such cases, ace37's decision will be considered final.

ace37 may suspend or close an account without prior notice in the following circumstances:

• Any violation of these Terms.
• Providing false or incomplete information.
• Suspicion of fraudulent activity.
• Suspicion of money laundering or other illegal activity.
• Operating multiple accounts.

You may close your account at any time by contacting the ace37 support team. Before closure, you will be given the opportunity to withdraw your remaining balance (deposits free of bonus funds) provided the terms are met. A self-exclusion option is also available as part of responsible gaming.

ace37 gives the highest priority to protecting your personal information. All data is kept secure using SSL encryption technology. To learn more about how ace37 collects, uses and stores your information, please read our Privacy Policy.

• Personal information is not sold to third parties.
• Anonymised data may be used to improve services.
• Information may need to be shared with authorities due to legal obligations.
• You may request to view and correct your information.

ace37 is committed to responsible gaming. Gaming should be an entertainment activity, not a way to solve financial problems. ace37 provides the following tools:

• The ability to set deposit limits.
• The option to take a break from your account for a set period.
• Permanent self-exclusion.
• ace37 may intervene on its own if signs of problem gaming are detected.

For more information about responsible gaming, please visit our Responsible Gaming page.

ace37 strives to keep its services available at all times, but temporary disruptions may occur due to maintenance, technical issues or other reasons. ace37 does not accept liability for any financial loss in such circumstances.

ace37 is not directly liable for errors in third-party games or services displayed on the ace37 platform. However, ace37 will always try to help players resolve any such issues.

There is a risk of losing money in online gaming. ace37 is not liable for any financial losses arising from gaming. Players are advised to play at their own discretion and within their means.

If a dispute arises between ace37 and a player, please contact the ace37 support team first. Our team will review the dispute within 72 hours and attempt to reach a resolution.

• Submit the matter in writing to [email protected].
• Attach all relevant information and screenshots.
• While ace37's decision is final, ace37 always tries to make decisions on the basis of fairness.

All content on the ace37 website and platform — logos, designs, text, graphics, software code — is the intellectual property of ace37 or its associated partners. Reproducing, distributing or using any part of this content for commercial purposes without prior written permission from ace37 is prohibited.

ace37 reserves the right to change, add to or remove any part of these Terms at any time. Updated Terms will take effect as soon as they are published on the platform. For significant changes, ace37 will attempt to notify users via their accounts. If any part of these Terms becomes invalid or unenforceable, the remaining parts will remain fully in effect.

For any questions about using the ace37 platform, please contact our support team — we are always ready to assist in Bengali.