ace37 Privacy Policy
Your personal information is completely safe at ace37. This policy describes in detail how we collect, use, and protect your data.
This Privacy Policy ("Policy") describes ace37 platform's ("ace37", "we", "our") commitment and practices regarding the collection, processing, storage, and protection of personal information of users ("you", "user"). By using our website or services, you are considered to have agreed to the terms of this Policy.
ace37 operates a safe and reliable online gaming platform for players in Bangladesh. Protecting your privacy is one of our highest priorities. We keep your information secure using SSL encryption and industry-standard security measures.
1. Information We Collect
Registration and Account Information
When you open an account at ace37, we collect the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Password (stored in encrypted form)
- Preferred currency and language settings
Identity Verification Information (KYC)
To meet regulatory requirements and prevent fraud, ace37 may collect the following documents and information:
- National ID card (NID) or passport
- Proof of current address (utility bill or bank statement)
- Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account)
Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Login time and session activity
- Gaming history and transaction records
- Information collected through cookies and tracking technologies
2. Purpose of Data Use
Service Delivery and Operations
ace37 uses your personal information for the following purposes:
- To create, manage, and secure your account
- To process deposits and withdrawals
- To provide bonuses and promotional offers
- To provide customer support and resolve complaints
- To enforce our terms and conditions
Security and Fraud Prevention
To protect you and other users, ace37 may use your information to detect and prevent suspicious activity. This includes anti-money laundering (AML) verification and responsible gaming monitoring.
Communication and Marketing
With your consent, ace37 may contact you regarding the following:
- Information about new promotional offers and bonuses
- Notifications about new game and feature launches
- Important account-related information and security alerts
- Updates on VIP program and loyalty rewards
You may unsubscribe from marketing communications at any time.
3. Sharing Information with Third Parties
Payment Processors
To complete your financial transactions, ace37 shares necessary information with payment processors such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.
Technology and Service Partners
To operate our platform, ace37 works with certain technology partners — such as game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), cybersecurity service providers, and customer support software providers. These partners are bound by strict confidentiality agreements and may only use the information for the purpose of providing specific services.
Legal Obligations
In the following circumstances, ace37 may be required to disclose information to authorities:
- In response to a court order or valid government directive
- To cooperate with investigations into money laundering or terrorist financing
- To protect the rights of ace37 or other users
ace37 never sells your personal information to third parties for commercial purposes.
4. Data Security Measures
Technical Security
ace37 uses industry-standard technical methods to keep your information secure:
- 256-bit SSL/TLS encryption — on all data transmissions
- Encrypted database storage
- Two-Factor Authentication
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
Administrative Security
Alongside technical measures, ace37 takes the following administrative steps:
- Limited staff access (on a need-to-know basis)
- Regular privacy training and awareness programs
- Rapid response plan in the event of a data breach
- Strict contractual obligations with third parties
ace37's Responsibilities in the Event of a Data Breach
If a data breach is identified, ace37 will take immediate action and notify affected users as quickly as possible. We will conduct an investigation into the incident and make every effort to minimise any harm.
5. Cookies and Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small text files stored on your device. ace37 uses the following types of cookies:
- Essential cookies: To maintain login sessions and security (these cannot be disabled)
- Functional cookies: To remember your preferences and settings
- Analytical cookies: To improve platform performance
- Marketing cookies: To display promotional content based on your interests (with your consent)
Cookie Controls
You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some key features of ace37 to stop working correctly. To disable marketing cookies, please contact us.
6. Data Retention Period
Information for Active Accounts
ace37 retains your information while your account is active. Transaction records and gaming history are kept for a specified period for security, legal, and regulatory reasons.
After Account Closure
Even after your account is closed, ace37 may retain certain information as required by legal obligations, fraud investigations, or dispute resolution. Once that period ends, the information is securely deleted.
7. Your Rights
Right to Access and Correct
You have the right to view and correct the information stored in your ace37 account. If there are any errors in your name, address, or contact details, please contact our customer support team.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing transactions.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. You may unsubscribe from marketing communications. ace37 will not use your information beyond the specific purposes stated.
How to Exercise Your Rights
To exercise any of the above rights or to make a related request, contact us at [email protected] or get assistance via 24/7 live chat. We will respond to your request within a reasonable time.
8. Protection of Minors
Age Verification and Restrictions
ace37 provides services only to users aged 21 and above. We do not knowingly collect or process personal information of any minor. Age verification is mandatory during registration and additional identity documents may be requested if needed.
If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information.
9. Changes to the Policy
Update Notifications
ace37 may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email address and update the published date on the website.
Continued Use After Changes
If you continue using ace37 after receiving notification of a policy change, you will be considered to have agreed to the updated policy. If you do not agree to the changes, you have the right to close your account.
10. Contact Us
We are ready to help with any questions about privacy
For any questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
Email:
Support is also available in Bengali via 24/7 live chat
Learn more: Terms and Conditions | Responsible Gaming | FAQ